E-Learning Center

Before contacting Tech Support please look at the following solutions for assistance in using the online classroom.

Help with Passwords

Before contacting Tech Support please follow these instructions to reset a forgotten password for the Student Portal or OCU Gmail account. To have your Moodle password reset, email the Online Learning Technologist: bwilkes@oak.edu 

Help with Login

Before contacting Tech Support please see if your login is in the format of your "lastnamefirstname" (without the quotes--no spaces--all lowercase letters).

Contact Tech Support

If the tips above do not solve your difficulty in accessing or using your online classroom, the student portal, or your OCU email account you can contact Tech Support using one of the following methods:

•Email and Portal Tech Support:  ithelpdesk@oak.edu

•Moodle Tech Support: bwilkes@oak.edu

The following tutorials are available prior to login to the eLearning Center (ELC).

How to Login

Tutorial

How to Find Your Classroom

Tutorial

Where to Find Your Syllabus

Tutorial

How to Access Course Content

Tutorial

How to Post a Message in a Discussion Forum

Tutorial

How to View Video Resources on a Slow WiFi Connection

Tutorial

Getting Started with Moodle

Handout